Empath AI is a colleague chatbot for employees that can answer HR questions, advise on how to go about the work, and listen to what is on their mind. The other side of the system is a dashboard for HR summarising what employees ask about most often and what the overall mood across the organisation is like, reported as an anonymised overview.
Who it is for
HR departments and organisations that want a channel where employees can ask questions and unload at any time, while seeing the overall mood of their people.
Five roles in a single chat window
One employee might come in to ask about leave in the morning and come back in the evening to talk about something that has been weighing on them. Empath AI is designed to cover both in one place, with no separate channels and no separate systems.
- Self-Service: answers HR questions on benefits, leave and paperwork
- Buddy / Work Coach: talks through how to approach the work, productivity techniques and help with prioritising
- Well-being Listener: a space for employees to unload what is on their mind or talk about how they feel
- Engagement Agent: asks and answers to prompt thinking, build motivation and offer uplifting content
- Emotional & Sentiment Tracker: summarises employees' moods and concerns for HR, without identifying anyone
The HR dashboard: the overview, not the individual
The conversations that take place each day are summarised into a dashboard, so HR can see what people across the organisation are asking about, how usage is changing, and whether the overall tone is positive, neutral or negative. The important point is that the reporting is an anonymised overview: employees keep their trust in it, while HR still gets a signal it can work with.
- Usage statistics and message counts
- Daily message volume
- A Thai word cloud from what employees type in
- The 20 most frequent words
- A Sentiment Analysis overview
A conversation in Thai, in a single chat window
The interface is an ordinary chat, with an input box that reads "Tell me anything". Just type into it. The system replies in Thai, and where a question calls for detail, it answers point by point so it is easy to read. The word analysis behind the scenes works in Thai as well.
What it does
- Answers HR questions on benefits, leave and paperwork
- Advises on working techniques and helps with prioritising
- A space for employees to talk about how they feel
- Prompts thinking and offers uplifting content
- Summarises moods and concerns for HR, without identifying anyone
- Dashboard of daily usage volume
- Thai word cloud and most frequent words
- Overview of positive, neutral and negative sentiment
Want something like this?
Tell us your situation and we will work out what needs adapting to fit it.