Most shops sell through chat, but the chats sit in several apps, several people answer, and nobody can tell whether this customer has asked for a price, is waiting to pay or is waiting for the parcel. This system gathers chats from every channel into one inbox; AI answers the repeated questions, looks up real products and stock, takes the order, sends a payment link, then follows through to delivery and closes the job. Every conversation has a status and an owner. It is the same kind of system we run our own LINE OA customers on, where staff reply in place of the bot, follow customers up and keep notes from one screen.
Who it is for
Online shops and service businesses that take customers mainly through chat, with more than one person answering
One inbox for every channel
Staff stop switching between apps: chats from everywhere line up in one inbox, one customer writing from several channels becomes one person, and every chat has an owner, so none is missed and no customer gets two people answering.
AI answers, and hands over at the right moment
AI answers the questions asked every day, price, size, colour, in stock, delivery time, from the real product and stock data rather than guessing. When the customer is ready to buy, or asks something a person should handle, it hands over with a summary of the conversation so far; the bot can be turned off per customer.
From the first question to a closed job
A chat moves through clear stages, enquiry, awaiting payment, awaiting delivery, closed. Orders and payment links are created in the chat, and connected to the warehouse system the stock is cut and the tracking number goes back to the customer in the same chat.
- Customers who asked and went quiet are followed up with timed reminders.
- Purchase history shown to the team every time a customer comes back.
- Chat data flows on into Smart Marketing, to find customers about to drift away.
What it does
- LINE OA, Facebook, Instagram and marketplace chat in one inbox
- AI answers repeated questions from real product, price and stock data
- A status on every conversation: enquiry, awaiting payment, awaiting delivery, closed
- Chats assigned to staff, and handed from AI to a person at once
- Orders, payment links and PromptPay QR created inside the chat
- Parcel status sent to the customer in the same chat automatically
- Customer notes, follow-ups and a reminder when a customer goes quiet
- Reports on response time, closed sales and the most asked questions
Want something like this?
Tell us your situation and we will work out what needs adapting to fit it.
